Responsible Gaming

Gaming Should Be Entertainment

At Café Hum, we believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Gambling always carries risk, and the odds are mathematically designed in favor of the house. Only gamble with money you can afford to lose, and always play within your means.

Age Verification

In Brazil, you must be at least 18 years old to participate in gambling activities. By accessing our platform and logging into 1win, you confirm that you are of legal age and comply with all applicable Brazilian laws and regulations regarding gaming.

If you are under 18, please do not use this service. Parents and guardians are encouraged to use parental controls to prevent access to gaming websites.

Warning Signs of Problem Gambling

Please review the following checklist. If you recognize any of these behaviors in yourself or someone you know, it may indicate a gambling problem:

• Chasing Losses: Continuing to gamble to recover money you have lost
• Hiding Gambling: Being secretive about your gambling habits or lying about time and money spent
• Increasing Bets: Needing to gamble with increasing amounts to achieve the same excitement
• Failed Attempts to Stop: Being unable to reduce or stop gambling despite wanting to
• Neglecting Responsibilities: Gambling interfering with work, school, family, or personal obligations
• Financial Stress: Borrowing money to gamble or having financial difficulties related to gambling
• Mood Changes: Experiencing irritability, anxiety, or depression when unable to gamble
• Risky Behavior: Gambling with money needed for essential expenses like rent, utilities, or food

If you recognize these signs, help is available. Please reach out to the support organizations listed below.

Self-Help Tools & Responsible Gaming Features

We provide tools to help you maintain control over your gaming activity:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you are willing to lose before your account is restricted
• Reality Checks: Receive periodic notifications about the time and money you have spent gaming
• Session Limits: Set time restrictions on how long you can play in one session
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your gaming account

To access these tools, contact our customer support team or log into your 1win account settings. These features are designed to empower you to gamble responsibly.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide confidential support:

Brazil

• CVV (Centro de Valorização da Vida): Telephone: 188 (toll-free) | Website: www.cvv.org.br | 24/7 emotional support and crisis intervention
• ABRAJ (Associação Brasileira de Jogadores): Support group for problem gamblers in Brazil

International Support

• GamCare (United Kingdom): www.gamcare.org.uk | Free, confidential support and information
• GamStop (United Kingdom): www.gamstop.co.uk | National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au | Free counseling and support
• Responsible Gambling Council (Canada): www.responsiblegambling.org | Information and resources
• National Council on Problem Gambling (United States): www.ncpgambling.org | Help line: 1-800-522-4700

Take Action Today

If you are experiencing gambling problems, please seek help immediately. Reaching out is a sign of strength, not weakness. Support is available and recovery is possible. Whether you choose to use our self-help tools, contact customer support, or reach out to one of the organizations above, taking that first step is crucial.

Remember: Gambling should enhance your entertainment, not cause harm to your life, relationships, or finances. You have the power to make responsible choices.

For immediate support in Brazil, call CVV at 188 (toll-free, 24/7).

Our Commitment

Café Hum and 1win are committed to promoting responsible gaming practices. We work continuously to provide tools, resources, and support to help our players maintain a healthy relationship with gaming. Your wellbeing is our priority.

Last updated: 2026